Set problems when you pay for Google products & services

You might need to ready a trouble with your payments contour if you:

  • Have bug when yous pay for Google products
  • Become an error message

Find the issue you experienced below.

Payment method declined by issuer

Important: Your payment issuer is the bank or company that issued the payment method you lot try to utilise. This may be the bank that issued your carte, the telecom carrier for your carrier billing business relationship, or your eWallet provider.

"Unable to consummate transaction: expired card"

"[Your payment issuer] declined your payment"

To fix the issue, select a different payment method or try the following:

  • Make sure your payment method is up to appointment. If it isn't, update information technology in Google Pay. Then attempt your purchase over again.
  • To make the purchase, make certain yous take enough money in your account.
  • If yous notwithstanding accept problems, contact your issuer to bank check if there's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If you get this error message, we can't accept your payment because:

  • We saw a suspicious transaction on your payments profile.
  • We need more info to protect your business relationship against fraud.
  • For European users merely: Nosotros need more info to comply with Eu constabulary.

To set the consequence, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for any alerts or requests.
    • Before you lot can purchase anything through your Google Account, you must verify your identity.
  3. Brand sure your proper noun, address, and payment info are upwardly to date.

"Your transaction can't be completed"

If yous're asked to provide more info after you get this message, follow the on-screen instructions.

If you lot're not asked for more info:

  • Try a different payment method.
  • Cheque whether the billing address for your payment method, such as a credit card, matches the address in your Google Pay settings. If they don't match, update your accost on pay.google.com and try the transaction once more.
  • If you're on an app: Try to pay on the product website instead. If you're on the website, try the app.
  • If you purchase on Google Play: For suggestions, check Set payment issues on your business relationship.
  • If yous utilise the invitee checkout on the Google Store: Sign in to your Google Account. If you don't have 1, create an business relationship first.
  • If you use an eligible Android telephone and pay past credit card: Set up a payment method for contactless transactions.
  • If you lot pay with a credit bill of fare: Contact your bank or financial establishment almost this transaction.

"Tin't redeem your souvenir card due to an result with your account"

To fix the issue:

  1. Become to pay.google.com.
  2. Check for any alerts or requests.
    • Earlier you lot can buy anything through your Google Business relationship, you must verify your identity.
  3. Make sure your proper name, accost, and payment info are up to date.

Payment consequence with Google Workspace account

"This transaction couldn't exist completed. Contact your Google Workspace ambassador to fix it"

If you lot purchase a Google product or service and go this error message, it means that your company or school prepare your account.

To resolve this issue, contact your Google Workspace ambassador.

Tip: If you're an ambassador, learn how to gear up the billing effect.

Find your administrator

Your administrator might exist:

  • Someone in your IT section or help desk at a company or school.
  • The person who manages your electronic mail service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit card

Carte du jour is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'south payment methods."

Before you tin can use it again, you must verify the card.

  1. Go to pay.google.com.
  2. Sign in to your business relationship.
    • If you lot have multiple accounts: Sign in to the business relationship with the grayed-out card.
    • If you don't use pay.google.com: Become to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Go code.
  5. Y'all can detect a temporary hold of less than $i.95 USD on your bill of fare statement called "GOOGLE." The verification lawmaking is the last 6 digits.
    • Y'all should go the code right away, only it can take up to 7 days to get the code.
  6. To complete verification, return to your account and enter the vi-digit code.

Card is grayed out & is ineligible

If your card is grayed out and y'all go a message that your card is ineligible, yous can't use your card for this purchase. Try to make the purchase again with a different menu.

If the card yous want to use isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments contour

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